Autumn Zachary
Alex,OK
Summary
Dynamic professional with extensive experience as a Business Assistant at Catalyst Allies, excelling in appointment scheduling and patient management. Proven ability to enhance client relationships and ensure compliance through meticulous insurance verification. Recognized for implementing effective follow-up procedures, significantly improving patient satisfaction and retention. Strong communicator with a commitment to quality service.
Overview
11
11
years of professional experience
Work History
Business Assistant
Catalyst Allies
11.2024 - 09.2025
- Greeted patients and managed appointment schedules using electronic dental software.
- Verified patient insurance information and processed payments efficiently.
- Assisted in maintaining patient records, ensuring accuracy and compliance with regulations.
- Coordinated communication between dental staff and patients to enhance service delivery.
- Managed incoming calls, addressing inquiries and directing them to appropriate personnel.
- Implemented patient follow-up procedures to ensure satisfaction and retention.
- Adapted quickly to changes in scheduling or office protocols to maintain efficiency.
Dental Lab Technician
Willis Dental Lab
01.2017 - 02.2024
- Fabricated and repaired dental prosthetics.
- Ensured quality control through meticulous inspection of completed products.
- Collaborated with dentists to customize dental appliances per patient specifications.
- Trained junior technicians in best practices for fabrication techniques.
Physical Therapy Technician
Physical Therapy Central
02.2015 - 11.2016
- Assisted physical therapists during patient evaluations and treatment sessions.
- Maintained cleanliness and organization of therapy equipment and treatment areas.
- Monitored patient progress and reported changes to therapists for adjustments in care plans.
- Educated patients on proper techniques for exercises and rehabilitation protocols.
Education
High School Diploma -
Alex Public School
Alex, OKSkills
- Appointment scheduling
- Patient management
- Insurance verification
- Payment processing
- Client relationship building
- Customer service
Timeline
Business Assistant
Catalyst Allies
11.2024 - 09.2025
Dental Lab Technician
Willis Dental Lab
01.2017 - 02.2024
Physical Therapy Technician
Physical Therapy Central
02.2015 - 11.2016
High School Diploma -
Alex Public School