Proactive individual with a strong background in customer service and multitasking. Known for anticipating guest needs and efficiently handling conflicts, committed to enhancing overall guest satisfaction in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Restaurant Waitress
Deanos Grill and Tapworks
Wichita
01.2025 - Current
Provided excellent customer service in fast-paced dining environment.
Answered questions about menu items in detail, providing accurate information regarding ingredients used.
Took orders for food and drinks, ensuring accuracy when entering items into the POS system.
Provided excellent customer service by anticipating guest needs before being asked for assistance.
Head Hostess
Siena Tuscan Steakhouse
Wichita
02.2024 - 12.2025
Resolved conflicts between customers in an efficient and professional manner.
Collaborated with other departments to coordinate events or services as needed.
Provided excellent customer service to ensure guest satisfaction.
Head Hostess
Chesters Chophouse & Wine Bar
Wichita
02.2022 - 02.2024
Managed reservation systems to optimize seating arrangements and guest flow.
Trained new staff on proper hosting procedures and policies.
Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
Greeted and welcomed guests with a friendly and professional demeanor.