Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ava Bognanni

Wilmington,MA

Summary

Bubbly and empathetic with exceptional communication skills, dedicated to providing quality service and support for others. Possesses a solid understanding of patron needs and conflict resolution, coupled with strong problem-solving abilities. Seeking to transition into a new field while leveraging previous skills to make meaningful impact.

Overview

3
3
years of professional experience

Work History

Patient Access Representative

Lahey Clinic
01.2024 - Current
  • Performed patient check-in for multiple departments for radiology in a clinic and outpatient setting.
  • Managed insurance verification procedures during check-in and scheduling to warrant proper billing for patients.
  • Coordinated appointment scheduling for several radiology departments ensuring proper accommodation with compassion for patient needs.
  • Demonstrated profound problem-solving skills with registration dilemmas. Therefore, assisted with training new hires due to a comprehensive understanding of the field of work.
  • Aided medical staff in patient changing for radiology testing and provided support and empathy for patients before procedures.

Bookstore Associate

Middlesex Community College
08.2023 - 10.2024
  • Assisted students in obtaining textbooks and required reading for upcoming classes and programs
  • Processed transactions accurately using point-of-sale systems, ensuring successful check-out of purchases
  • Organized and cleaned inventory displays to promote semester based readings for approaching college courses.
  • Collaborated with team members to maintain a welcoming and organized bookstore environment.

Education

GED -

Frederick Abisi Adult Education Center
Lowell, MA
11-2023

Skills

  • Problem-solving
  • Computer Skills
  • Punctual and hardworking
  • Registration and scheduling
  • Multitasking and organization
  • Healthcare systems navigation
  • Training coordination

Timeline

Patient Access Representative

Lahey Clinic
01.2024 - Current

Bookstore Associate

Middlesex Community College
08.2023 - 10.2024

GED -

Frederick Abisi Adult Education Center

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Ava Bognanni