Ava Brigham
Pittsburgh,Pennsylvania
Summary
Motivated Crew Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
5
5
years of professional experience
Work History
Team Member/Cashier
Tim Hortons
Lockport, NY
07.2019 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Executed company policies, procedures, and safety standards, while maintaining a clean and safe work environment, to ensure the proper cleanliness and safety of the restaurant and equipment.
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
- Developed relationships with new staff members, and assisted existing staff members in their career development.
- Provided customer service and was involved in training new team members each month.
- Continually updated a leadership resume and honed skills by participating in various management trainings.
- Contributed to team success by completing jobs quickly and accurately.
Recreation Leader
Town of Hartland Recreation
Gasport, NY
06.2022 - 08.2022
- Developed positive and productive relationships with kids, parents and staff.
- Supervised groups of up to 50 children under age 13 from arrival through departure at end of day.
- Engaged participants in recreational activities and team-building exercises.
- Scheduled events in recreation facilities and monitored facility conditions.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Provided technical assistance to site leader to help coordinate diverse projects.
Barista/Cashier/Customer Service
Steamworks Coffee Roasters
Lockport, NY
04.2021 - 07.2022
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the restaurant and equipment.
- Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and an increase in crew satisfaction.
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained accurate records of customer transactions for reporting purposes.
- Worked with floor team and managers to meet wide range of customer needs.
Teacher/Receptionist
Dyan Mulvey Dance Academy
Lockport, NY
09.2018 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Worked with children ages two to fifteen in improving skills and working towards goals.
Education
No Degree - Pharmaceutical Sciences
University of Pittsburgh
Pittsburgh, PA06.2026
Regents Diploma -
Royalton Hartland High School
Middleport, NY06.2022
Skills
- Billing and Payment Processing
- Call Center Operations
- Intellectual Property Law
- Observing and Monitoring Behavior
- Early Childhood Development
- Emergency Situations
- Performance Improvement Techniques
- Employee Performance Evaluations
Timeline
Recreation Leader
Town of Hartland Recreation
06.2022 - 08.2022
Barista/Cashier/Customer Service
Steamworks Coffee Roasters
04.2021 - 07.2022
Team Member/Cashier
Tim Hortons
07.2019 - 08.2023
Teacher/Receptionist
Dyan Mulvey Dance Academy
09.2018 - 06.2022
No Degree - Pharmaceutical Sciences
University of Pittsburgh
Regents Diploma -
Royalton Hartland High School