Ava Brown
Parkville,MD
Summary
Proven leader at The Johns Hopkins Hospital, adept in staff management and process improvement, enhancing team productivity and customer satisfaction. Excelled in training and mentoring, utilizing excellent communication and problem-solving skills. Achieved significant improvements without exceeding budget constraints, demonstrating a keen ability for inventory control and efficient resource allocation. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
7
7
years of professional experience
Work History
Enviornmental Care Supervisor
The Johns Hopkins Hospital
07.2018 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Enviornmental Care Technician
The Johns Hopkins Hospital
07.2017 - 07.2018
- Maintained a clean and organized work environment, contributing to overall safety and hygiene standards.
- Responded rapidly during emergency situations, effectively following established protocols in collaboration with the healthcare team.
- Conducted routine equipment checks for proper functioning, reducing risks associated with faulty devices.
- Actively participated in handoff reports between shifts to ensure continuity of care for each patient.
- Improved patient satisfaction by addressing concerns and answering questions in a timely manner.
Education
Certification - Learning And Organization Development
Community College Baltimore County
Catonsville, MD08.2019
Associate of Arts - Early Childhood Education
Baltimore City Community College
Baltimore, MD08.2013
High School Diploma -
New Era Academy
Baltimore, MD07.2009
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Microsoft experience
- Teamwork and Collaboration
- Multitasking Abilities
- Excellent Communication
- Problem-solving abilities
- Audit reporting
- Process Monitoring and Improvement
Accomplishments
- Achieved patient satisfactory by introducing ECM scoring for HEIC tasks.
- Supervised team of 20+ staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Enviornmental Care Supervisor
The Johns Hopkins Hospital
07.2018 - Current
Enviornmental Care Technician
The Johns Hopkins Hospital
07.2017 - 07.2018
Certification - Learning And Organization Development
Community College Baltimore County
Associate of Arts - Early Childhood Education
Baltimore City Community College
High School Diploma -
New Era Academy