Summary
Overview
Work History
Education
Skills
Timeline
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Ava Castellano

Chicago,IL

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Very experienced in working with people.

Overview

2
2
years of professional experience

Work History

Restaurant Waiter

Aurelio's Pizza of Tinley Park
Tinley Park, IL
03.2024 - 10.2024
  • Took accurate food and drink orders, using a POS ordering software system.
  • Greeted customers, provided menus and answered questions about menu items.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Participated in special events such as banquets or catering functions held outside the restaurant premises.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Cashier

Aurelio's Of LaGrange
La Grange, IL
09.2022 - 04.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

Currently Enrolled CO2026 -

Morton West High School
Berwyn, IL

Skills

  • Cash Handling
  • Payment Processing
  • Cash Register Operation
  • Drawer Balancing
  • POS Systems
  • Customer Service
  • Stocking and Replenishing
  • Time Management Skills
  • Order Verification
  • Order Taking
  • Complex Problem-Solving

Timeline

Restaurant Waiter

Aurelio's Pizza of Tinley Park
03.2024 - 10.2024

Cashier

Aurelio's Of LaGrange
09.2022 - 04.2023

Currently Enrolled CO2026 -

Morton West High School

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Ava Castellano