Ava Cerro
Olive Garden - Darden Restaurants
University Park,PA
2
Languages
3
years of professional experience
Accomplished Culinary Professional experienced in high-pressure kitchen environments. Delivered exceptional customer service and created memorable dining experiences through strong multitasking, communication, and teamwork. Focused on leveraging culinary expertise to enhance guest satisfaction and contribute positively to any role.
Work History
Line Cook
1 Year 9 Months- Prepared and cooked menu items following standardized recipes and presentation guidelines.
- Assisted in training new staff on food preparation techniques and kitchen safety protocols.
- Maintained cleanliness and organization of kitchen stations to ensure compliance with health regulations.
- Collaborated with team members to manage inventory levels and minimize food waste.
To Go Specalist
1 Year 9 Months- Coordinated timely preparation and packaging of to-go orders in high-volume environment.
- Ensured accuracy of all orders by cross-referencing receipts and customer requests.
- Trained new team members on standard operating procedures for to-go service.
- Improved order processing efficiency by implementing streamlined workflow practices.
Server
1 Year 9 Months- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Trained new staff on menu knowledge, service protocols, and best practices.
Alley Coordinator
1 Year 9 Months- Coordinated daily operations to enhance workflow efficiency across restaurant departments.
- Developed and maintained strong communication channels between kitchen staff and front-of-house teams.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Implemented training programs for new team members, improving onboarding process effectiveness.
Utility Worker
1 Year 9 Months- Operated dishwashing equipment to maintain cleanliness and uphold health standards.
- Assisted kitchen staff in food preparation and inventory management to ensure smooth operations.
- Operated dishwashing equipment, ensuring cleanliness and sanitation of kitchenware.
- Maintained inventory levels by restocking supplies and managing storage areas efficiently.
- Assisted kitchen staff by preparing ingredients, enhancing workflow during peak hours.
Treat Team Member
2 Years 7 Months- Delivered exceptional customer service, ensuring positive experiences and repeat business.
- Operated point-of-sale systems accurately, processing transactions efficiently.
- Prepared and served a variety of Italian ice flavors, adhering to quality standards.
- Maintained cleanliness and organization of workstations, enhancing operational efficiency.
Crew Team Member
4 Months- Operated POS systems efficiently, processing transactions accurately and quickly.
- Assisted customers with product inquiries and selections, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor, ensuring compliance with store standards.
- Collaborated with team members to optimize inventory management and restocking processes.
Education
High School Diploma
- Completed AP course in French
- Completed AP course in History
- 4.5 GPA
- National Honors Society Member
- French National Honors Society Member
- Inside the Nest - Student Ambassador Member
- Elected Captain of Flag Football
Bachelor of Arts - Broadcast Journalism
Skills
Customer service
Attention to detail
Task prioritization
Culinary teamwork
Reliable and trustworthy
Professional attitude
Food safety practices
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Line Cook
Olive Garden - Darden Restaurants
11.2024 - 08.2026Read More
To Go Specalist
Olive Garden - Darden Restaurants
11.2024 - 08.2026Read More
Server
Olive Garden - Darden Restaurants
11.2024 - 08.2026Read More
Alley Coordinator
Olive Garden - Darden Restaurants
11.2024 - 08.2026Read More
Utility Worker
Olive Garden - Darden Restaurants
11.2024 - 08.2026Read More
Crew Team Member
Kohl's
11.2023 - 03.2024Read More
Treat Team Member
Rita's Italian Ice
04.2023 - 11.2025Read More
Penn State University
Bachelor of Arts from Broadcast Journalism
Read More
Bethel Park High School
High School Diploma
Read More