Ava Ciaravino
Mechanicville,NY
Summary
Dynamic Center Manager at European Wax Center with a proven track record in exceeding sales targets through strategic upselling and exceptional customer relationship management. Skilled in employee training and operational efficiency, I successfully organized promotional events and fostered team collaboration, driving business growth and enhancing customer loyalty.
Overview
1
1
year of professional experience
Work History
Center Manager
European Wax Center
Saratoga Springs, NY
01.2024 - Current
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Managed staff, including hiring, training and scheduling employees.
- Provided employees with feedback on how to improve performance and increase profitability of wax center services.
- Implemented strategies to optimize operational efficiency within the wax center.
- Kept patrons informed of product specials and new releases, suggesting specialized products to regular patrons best suited to their needs.
- Organized promotional events to attract new customers.
- Established relationships with local businesses to promote services offered by the wax center.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
Guest Service Associate
European Wax Center
Clifton Park, NY
10.2023 - 01.2024
- Ensured exceptional guest service experience with integrity and care.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Answered store and merchandise questions and led customers to wanted items.
- Created an inviting environment by maintaining a neat appearance throughout the store at all times.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
Education
High School Diploma -
Mechanicville City School District
Mechanicville, NY06-2023
Skills
- Sales strategies
- Operational efficiency
- Employee training
- Customer relationship management
- Promotional event planning
- Team leadership
Timeline
Center Manager
European Wax Center
01.2024 - Current
Guest Service Associate
European Wax Center
10.2023 - 01.2024
High School Diploma -
Mechanicville City School District