Josefina Marquez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Center Manager
European Wax Center
11.2023 - Current
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Increased employee productivity by providing comprehensive training and fostering a supportive work environment.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
General Manager
Massage Envy Spa
Yorba Linda, CA
12.2022 - 11.2023
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored and optimized inventory, and reordered materials as required.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Developed and implemented strategies to increase sales and profitability.
Assistant Manager
Massage Envy Spa
Yorba Linda, CA
02.2022 - 12.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Front Desk Associate
Massage Envy Spa
Anaheim, CA
05.2021 - 02.2022
- Maintained cleanliness and organization of front desk area.
- Exceeded established sales goals and increased client retention.
- Initiated effective sales techniques and drove gift card sales to over $24,948, putting myself in 1st place in all of CSG for christmas gift card sales.
Server/ Expo
Buffalo Wild Wings
11.2018 - 11.2021
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, utensils, napkins, and trays.
- Collected credit card, cash, and gift card payments and dispensed change for cash transactions.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification to enforce age regulations for alcohol.
- Kept updated knowledge of menu and promotions.
- Greeted and maintained relationships with regular customers.
- Upsold items such as appetizers and mixed drinks to enhance sales
Education
High School Diploma -
Dehesa Charter School
06.2019
Skills
- Sales Strategies
- Staff Development
- Employee Scheduling
- Profit and Loss
- Time Management
- Marketing and Advertising
Languages
Spanish
English
Timeline
Center Manager
European Wax Center
11.2023 - Current
General Manager
Massage Envy Spa
12.2022 - 11.2023
Assistant Manager
Massage Envy Spa
02.2022 - 12.2022
Front Desk Associate
Massage Envy Spa
05.2021 - 02.2022
Server/ Expo
Buffalo Wild Wings
11.2018 - 11.2021
High School Diploma -
Dehesa Charter School