Ximena Orta
Dallas,TX
Summary
Dynamic Center Manager at European Wax Center with a proven track record in operations management and staff leadership. Enhanced customer satisfaction through innovative service strategies, driving revenue growth and retention. Skilled in training and development, fostering a motivated team culture while ensuring compliance with industry standards.
Overview
9
9
years of professional experience
Work History
Center Manager
European Wax Center
Dallas
08.2024 - Current
- Managed daily center operations, ensuring high standards of guest experience and service quality.
- Trained and mentored staff on service protocols and customer engagement techniques.
- Implemented inventory management processes to optimize product availability and reduce waste.
- Developed marketing strategies to increase local brand awareness and drive customer traffic.
- Oversaw scheduling to maintain optimal staffing levels during peak hours and events.
- Maintained compliance with health and safety regulations, ensuring a safe environment for guests and staff.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
Human Resource Specialist
Us Army
Grand Prairie, TX
02.2023 - Current
Guest Service Associte
European Wax Center
Dallas, TX
06.2019 - 07.2021
Hairstylist's Assistant
Toni and Guy
Dallas, TX
08.2017 - 06.2018
Education
High School Diploma -
Skyline High School
Dallas, TX05.2020
Skills
Operations management
Staff leadership
Interdepartmental collaboration
Facility management
Team supervision
Staffing
Staff hiring
Sales proficiency
Training coordination
Staff development
Sales management
Sales expertise
Customer service
Hiring and onboarding
Schedule management
Team leadership
Scheduling
Inventory management
Relationship building
Employee motivation
Goal setting
Customer relations
Human resources
Product promotion
Recruitment
Desktops, laptops, and mobile devices
Employee reviews
Administrative management
Direct sales
Staff scheduling
Sales tracking
Business leadership
Sales strategies
Business marketing
Languages
Spanish
Native or Bilingual
Timeline
Center Manager
European Wax Center
08.2024 - Current
Human Resource Specialist
Us Army
02.2023 - Current
Guest Service Associte
European Wax Center
06.2019 - 07.2021
Hairstylist's Assistant
Toni and Guy
08.2017 - 06.2018
High School Diploma -
Skyline High School