Ava Corsetti
Muskego
Summary
Skilled professional with extensive experience at Tudor Oaks Senior Living Community, excelling in customer service and time management. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Recognized for training new staff and optimizing dining operations, ensuring a welcoming environment for residents and guests alike.
Overview
3
3
years of professional experience
Work History
Host
Tudor Oaks Senior Living Community
Muskego
10.2024 - Current
- Greeted guests warmly and managed seating arrangements efficiently.
- Coordinated reservation schedules and communicated with guests effectively.
- Assisted servers by delivering menus and beverages promptly.
- Monitored dining area for guest needs and ensured satisfaction.
- Collaborated with kitchen staff to manage food service flow smoothly.
- Handled guest inquiries and resolved concerns in a professional manner.
- Trained new hosts on procedures and customer service expectations.
- Maintained cleanliness of entrance area and organized waiting lists diligently.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed dining room layout to maximize efficiency of staff members.
Dietary Aide
Tudor Oaks Senior Living Community
Muskego
04.2023 - Current
- Delivered meals to residents, ensuring timely and courteous service.
- Monitored food inventory levels and reported shortages to management.
- Supported dietary staff by following safety protocols and sanitation practices.
- Engaged with residents to understand dietary needs and preferences effectively.
- Set up trays and food service carts to deliver food to residents.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Served food and snacks according to planned menu and patients' diet orders.
- Cleaned and sanitized kitchen equipment and surfaces.
- Maintained a safe working environment by following all safety protocols.
- Treated patients and team members with dignity and respect.
- Engaged with residents to provide positive and enriching experiences.
- Stocked supplies in dining areas as needed.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Kept records of meal service for accurate billing.
- Packaged and bagged cooked food and prepared items.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Prepared nutritious meals following dietary guidelines and resident preferences.
- Maintained cleanliness and organization of kitchen and dining areas.
Student Volunteer
Mukwonago High School
Mukwonago
09.2022 - 06.2023
- Supported school events by setting up and managing activities.
- Created brochures and flyers used for marketing school programs and special events.
- Volunteered outside of school hours at the middle school, football games, and events.
Education
Associate of Science -
Waukesha County Technical College
Pewaukee, WI05-2027
High School Diploma -
Mukwonago High School
MukwonagoSkills
- Customer service
- Time management
- Strong communication skills
- Organization skills
- Telephone reception
- Verbal and written communication
- Professional appearance
- Problem-solving abilities
Timeline
Host
Tudor Oaks Senior Living Community
10.2024 - Current
Dietary Aide
Tudor Oaks Senior Living Community
04.2023 - Current
Student Volunteer
Mukwonago High School
09.2022 - 06.2023
Associate of Science -
Waukesha County Technical College
High School Diploma -
Mukwonago High School