Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ava Dambra

Huntington Beach,CA

Summary

Proactive and customer-focused professional with experience at Stotts Atelier and Islands Restaurants. Excelled in salon maintenance and upselling, enhancing customer satisfaction and repeat visits. Demonstrated exceptional appointment setting and customer service skills, contributing to a positive and efficient working environment. Achieved significant improvements in client retention and service quality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Islands Restaurants
11.2021 - 01.2024
  • Answered customer questions about hours, seating, and menu information.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.

Food Runner

Islands Restaurants
01.2021 - 01.2024
  • Greeted customers and provided outstanding customer service.
  • Monitored dining room inventory and replenished as necessary.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Provided attentive service and proactively assessed guest needs.

Server

Islands Restaurants
Huntington Beach , California
11.2021 - 01.2024
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.

Assistant Hairstylist

Stotts Atelier
01.2024 - Current
  • Managed inventory of hair products and items and requested new supplies to meet expected demands.
  • Consulted with clients on current trends and offered advice on flattering cuts and styles.
  • Answered telephone calls to provide information and schedule new appointments.
  • Helped customers select styles for special events such as prom and formal dances.

Education

Ocean View High School
Huntington Beach, CA
06.2022

Skills

  • Customer focuses
  • Appointment scheduling
  • Customer service experience
  • Sales and upselling
  • Salon maintenance
  • Appointment setting

Certification

Cosmetology license

Timeline

Assistant Hairstylist

Stotts Atelier
01.2024 - Current

Restaurant Hostess

Islands Restaurants
11.2021 - 01.2024

Server

Islands Restaurants
11.2021 - 01.2024

Food Runner

Islands Restaurants
01.2021 - 01.2024

Ocean View High School

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Ava Dambra