Ava DiNardo
Williamstown,NJ
Summary
Experienced with emergency call management, ensuring swift and accurate response coordination. Utilizes clear communication and critical thinking to prioritize and dispatch emergency services effectively. Knowledge of operating advanced telecommunication systems and maintaining detailed records of incident reports.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PST (Public Safety Telecommunicator)
Gloucester County Telecommunications
05.2025 - 04.2026
- Take 911 calls and non-emergency calls
- Make out of county calls to other PSAPS
- Operated multi-line telecommunication systems, ensuring clear communication during high-pressure incidents.
- Make calls to other municipalities
- Handle warrants
- Responded to emergency calls, assessing situations and dispatching appropriate resources efficiently.
Receptionist
Cooper Hospital
Camden, NJ
04.2023 - 04.2025
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Handled multi-line phone systems, directing calls to appropriate departments swiftly.
- Maintained accurate records of patient information, enhancing data integrity and confidentiality.
- Assisted medical staff by coordinating communication between patients and healthcare providers.
- Trained new reception staff on office protocols and customer service standards.
Head Manager
Chick-Fil-A
Sicklerville, NJ
02.2022 - 06.2023
- Cashier (Point of Sale for cash and card), and lead the floor with skills that were learned throughout the year of working
- Led team to deliver exceptional customer service, enhancing overall guest satisfaction and loyalty.
- Streamlined daily operations by implementing efficient scheduling and inventory management systems.
- Trained and mentored staff on operational excellence, resulting in improved performance and teamwork.
- Analyzed sales trends to optimize menu offerings, driving revenue growth and customer retention.
Education
Associate of Science - Forensic Psychology, Neuroscience
Rowan University
Glassboro, NJ09-2026
High School Diploma -
Williamstown High School
Williamstown, NJ06-2024
Skills
- Teamwork
- Collaboration
- Customer Service
- Communication
- Punctuality
- Organization
- Leadership
- Problem-solving
- Critical thinking
- Creativity
- Flexibility
- Works well under pressure
- Professionalism and integrity
- Public safety awareness
- Information gathering
- Emergency protocols
- Stress tolerance
- Incident documentation
- Emergency management
- Teamwork and collaboration
- Time management
Certification
- CPR
- Stop The Bleed
- 9-1-1 Officer
- RAMP (expires 2028)
Interests
Forensic psychology, the brain, psychology, pediatrics, helping others, building a stable career, working in a fast paced environment, having fun with other coworkers around
Timeline
PST (Public Safety Telecommunicator)
Gloucester County Telecommunications
05.2025 - 04.2026
Receptionist
Cooper Hospital
04.2023 - 04.2025
Head Manager
Chick-Fil-A
02.2022 - 06.2023
Associate of Science - Forensic Psychology, Neuroscience
Rowan University
High School Diploma -
Williamstown High School
AWARDS
National Honor Society (Head Leader), Destined for the Next Level- SGA at Rowan (Treasurer), Bar Captain (FINLEY)