Summary
Overview
Work History
Education
Skills
Timeline
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Fernando Aguilera

24 Avenue A, Lodi ,NJ

Summary

Public Safety Telecommunicator with the State of New Jersey, skilled in emergency protocols and call prioritization. Enhanced response times through effective multitasking and collaboration with first responders. Recognized for professionalism and integrity while managing high-stress situations, ensuring accurate information flow and operational efficiency during critical incidents.

Overview

14
14
years of professional experience

Work History

Public Safety Telecommunicator

State of New Jersey
06.2011 - Current
  • Operated multi-channel radio systems to facilitate effective communication with first responders.
  • Monitored emergency calls, assessed situations, and dispatched appropriate units promptly.
  • Maintained accurate logs of incidents and communications to ensure compliance with regulations.
  • Provided critical information to callers while maintaining calm during high-stress situations.
  • Collaborated with law enforcement and fire services to enhance operational efficiency during emergencies.
  • Trained new telecommunicators on standard operating procedures and emergency protocols effectively.
  • Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
  • Managed multiple calls simultaneously while maintaining focus on each caller''s needs and providing essential support throughout each situation.

Education

Master of Criminal Justice - Criminal Justice

Lincoln Technical Institute
Paramus, NJ
02.2008

General Education

North Bergen High School
North Bergen, NJ
06.2005

Skills

  • Professionalism and integrity
  • Public safety awareness
  • Information gathering
  • Emergency protocols
  • Geographic theory
  • Call prioritization
  • Stress tolerance
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Listening skills
  • Attention to detail
  • Multitasking

Timeline

Public Safety Telecommunicator

State of New Jersey
06.2011 - Current

Master of Criminal Justice - Criminal Justice

Lincoln Technical Institute

General Education

North Bergen High School

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Fernando Aguilera