Ava Fratini
Knoxville,Tennessee
Summary
Dedicated server with proven ability to deliver exceptional customer service in fast-paced environments. Skilled in time management and team collaboration, ensuring customer satisfaction and smooth operations. Compassionate healthcare volunteer with hands-on experience assisting patients and providing emotional support. Skilled in critical thinking and project management, with a strong focus on ensuring patient satisfaction and efficient service delivery.
Overview
3
3
years of professional experience
Work History
Server
Izakaya Restaurant
Knoxville, Tennessee
02.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Provided excellent customer service to ensure satisfaction.
Hospital Volunteer
Fort Sanders Regional Hospital
Knoxville, TN
09.2023 - Current
- Assisted patients with daily activities and provided emotional support.
- Participated in training sessions to enhance volunteer skills and knowledge.
- Engaged with families to address concerns and relay information to staff.
- Monitored inventory of supplies and reported shortages to the appropriate departments.
Server
Ventura's Greenhouse
Margate, NJ
05.2025 - 08.2025
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and managed payment processing smoothly.
- Provided excellent customer service to ensure satisfaction.
Medical Assistant Extern
Rowan School of Osteopathic Medicine, ROWANSOM
Stratford, New Jersey
01.2023 - 05.2023
- Assisted healthcare providers with patient examinations and medical procedures.
- Managed patient records and ensured accurate information in electronic systems.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
- Scheduled patient appointments and coordinated follow-up care as needed.
Education
Bachelor of Science - Neuroscience
University of Tennessee
Knoxville, TN05-2027
High School Diploma -
Gloucester County Institute of Technology
Deptford, NJ06-2023
EMT School - Emergency Medical Technician
Rowan College of South Jersey
Deptford, NJ04-2022
Skills
- Time management
- Positive and professional
- Team collaboration
- Critical thinking
- Project management
- Research methodology
- Customer service
- Problem solving
Timeline
Server
Ventura's Greenhouse
05.2025 - 08.2025
Server
Izakaya Restaurant
02.2024 - Current
Hospital Volunteer
Fort Sanders Regional Hospital
09.2023 - Current
Medical Assistant Extern
Rowan School of Osteopathic Medicine, ROWANSOM
01.2023 - 05.2023
Bachelor of Science - Neuroscience
University of Tennessee
High School Diploma -
Gloucester County Institute of Technology
EMT School - Emergency Medical Technician
Rowan College of South Jersey