Ava Gaddis
Oxford,MS
Summary
Due to having expierence in a coffee shop and another customer service environment, I have great communicative and multitasking skills which have lead me to succeed with on-campus extracurricular activities and working with other peers. This provided a professional environment to benefit skills I can use later on for my career and other work spaces along with school.
Overview
4
4
years of professional experience
Work History
Barista
Dutch Bros
07.2022 - Current
- Maintained and operated espresso machines, blenders, and other coffee materials.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and POS systems.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Shift Lead
Tropical Smoothie
07.2021 - 12.2022
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Criminal Justice
University of Mississippi
Oxford Skills
- Coffee expertise
- Up-selling
- Opening and closing duties
- Display case merchandising
- Espresso machine operation
- Point of sale operation
- Recipe adherence
- Speedy and efficient
- Solid problem solver
- Multitasking and organization
- Verbal and written communication
Languages
Spanish
Limited Working
Timeline
Barista
Dutch Bros
07.2022 - Current
Shift Lead
Tropical Smoothie
07.2021 - 12.2022
Criminal Justice
University of Mississippi