Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Ava Gilles

Brunswick

Summary

Efficient Warranty Administrator known for high productivity and ability to complete tasks swiftly. Possess specialized skills in claims processing, policy enforcement, and customer service management. Excel in communication, problem-solving, and organizational abilities, ensuring smooth warranty operations and client satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Warranty Administrator

Ken Ganley Companies
Brecksville
02.2025 - Current
  • Processed warranty claims for customer vehicle repairs efficiently.
  • Maintained accurate records of warranty claims and documentation consistently.
  • Assisted in resolving customer inquiries regarding warranty coverage promptly.
  • Collaborated with service technicians to gather necessary repair information diligently.
  • Resolved discrepancies in warranty coverage for customers.
  • Maintained up-to-date knowledge of current industry regulations related to warranties.
  • Preformed warranty work for Subaru, and most recently Audi and Porsche

Warranty Administrator

Brunswick Auto Mart
Brunswick
08.2024 - 01.2025
  • Coordinated communication between customers and service departments effectively.
  • Assisted in resolving customer inquiries regarding warranty coverage promptly.
  • Updated customers on the status of their warranty claims regularly.
  • Resolved discrepancies in warranty coverage for customers.
  • Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
  • Reconciled warranty receivables with payments using appropriate accounting schedules.
  • Much more customer focused then my current position

Education

Welding Certificate - Welding

Lorain County Community College
Elyria, OH
12-2024

Some College (No Degree) - Accounting And Finance

University of Cincinnati
Cincinnati, OH

Skills

  • Customer service
  • Warranty processing
  • Effective communication
  • Problem resolution
  • Attention to detail
  • Warranty auditing
  • Written communication
  • Proficient in CDK
  • Policy implementation
  • Collaborative relationships

Affiliations

  • Absolutely love traveling, I have been to Alaska, Oklahoma, New york, Washington, and Florida.
  • Physical activity is important for me so I go to the gym daily

Accomplishments

  • Graduated a year early from High school
  • Currently on track to gradate early from collage
  • National honors society medal
  • Management role at the young age of 16

Certification

  • All up to date training for Subaru
  • Up to date training for Audi
  • Up to date training for Porsche

Timeline

Warranty Administrator

Ken Ganley Companies
02.2025 - Current

Warranty Administrator

Brunswick Auto Mart
08.2024 - 01.2025

Welding Certificate - Welding

Lorain County Community College

Some College (No Degree) - Accounting And Finance

University of Cincinnati

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