Ava Heisinger
Bainbridge Island,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Barista
Dunkin Doughnuts
10.2023 - 03.2024
- Retained knowledge of menu items to assist customers with beverage selections
- Navigated periods of high volume with a calm demeanor to keep the store operating to standard
- Followed money handling guidelines to verify check total, monitor tip disbursement, and manage cash drawer
- Addressed and resolved customer issues to promote satisfaction
- Participated in ongoing training sessions to stay updated on industry trends, products, and techniques
- Cleaned and sanitized work areas and equipment
- Restocked bar line for fast service capabilities.
Assistant Manager
Bainbridge Island Cinemas
08.2021 - 08.2023
- Maintained operational performance with skillful execution of opening and closing procedures
- Supported senior managers with day-to-day operational requirements
- Optimized inventory for maximum revenue generation
- Upheld brand image by maintaining branch cleanliness, approachability, and service
- Adjusted to multiple demands and shifting priorities in a fast-paced environment
- Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately
- Provided performance and motivational feedback to employees, typically handled 3-4 employees at a time
Education
B.A., Korean -
University of Hawaii at Manoa
Honolulu, HI05.2024
High School Diploma -
Bainbridge Island High School
Bainbridge Island, WA06.2020
Skills
- Detail-oriented
- Information literacy
- Team collaboration
- Time management
- Project management
- Google Docs and Excel
- Job shadowing
- Event coordination
- Adaptability
- Korean [intermediate]
- Friendly and outgoing
- Cash Handling
- Exceptional customer service
Hobbies and Interests
- Writing
- Reading
- Art
- Film
References
Jeff Hildenbrand, General Manager - jeffrey.hildenbrand@gmail.com
Larry Judd, College Advisor - larr@go-vsi.com
Craig Howes, Director of the Center for Biographical Research at the University of Hawaii - craighow@hawaii.edu
Timeline
Barista
Dunkin Doughnuts
10.2023 - 03.2024
Assistant Manager
Bainbridge Island Cinemas
08.2021 - 08.2023
B.A., Korean -
University of Hawaii at Manoa
High School Diploma -
Bainbridge Island High School
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