AVA HICKOK

• Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
• Managed food and beverage orders efficiently, ensuring timely delivery to tables.
• Resolved customer complaints swiftly, reinforcing positive dining experiences and retention efforts.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Cultivated warm relationships with regular customers.

• Documented medical data in patient charts, ensuring accuracy and compliance with healthcare standards.
• Documented medical data in patient charts, facilitating accurate records.
• Assisted physicians during examinations and procedures, contributing to quality patient care and smooth operations.
• Worked interdependently with other professionals to provide quality health care to patients.
• Greeted and logged in patients arriving at office and clinic.
• Welcomed patients upon arrival at the office and clinic, ensuring a friendly atmosphere.
• Collaborated with medical professionals to perform cancer cell biopsies, enhancing patient care and treatment accuracy.
• Communicated biopsy results to patients, providing clear explanations and outlining subsequent referral steps for cancer excision.

• Delivered high-quality guest experiences in upscale speakeasy, fostering customer satisfaction
• Processed customer orders efficiently, mix drinks, and oversee the service team
• Developed strong relationships with regular patrons, increasing repeat business.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

• Collaborated with kitchen staff to streamline communication, improving order accuracy and reducing wait times.
• Developed creative cocktail specials in alignment with seasonal trends, enhancing menu offerings and guest interest.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Trained new staff on menu items, service standards, and operational procedures to ensure consistency.
• Managed multiple tables efficiently, prioritizing tasks to enhance overall dining experience.
• Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

Expected graduation May 2026

• Dean's List Spring 2025
• Dean's List Fall 2025
• Dean's List Spring 2026
• Pre-Physician Assistant Society of UB Member 2023-2026

• Awarded High Honors Freshman Year 2019
• Awarded High Honors Sophomore Year 2020
• Awarded High Honors Junior Year 2021
• Awarded High Honors Senior Year 2022
• Extracurricular Activities: Varsity Soccer 2018-2022
• Extracurricular Activities: Retreat Peer Ministry Board 2021-2022