Ava Klingler
Round Lake,IL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
Work History
Sales Associate
Bluegreen Vacations
Gurnee, Illinois
06.2024 - Current
- Processed credit card transactions quickly and securely.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Florist
Floral Acres
Antioch, Illinois
02.2024 - 06.2024
- Planned out flower arrangements for corporate events according to client specifications.
- Adhered to health and safety regulations when handling hazardous materials.
- Maintained detailed records of customer orders and invoices.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Took photographs of completed floral arrangements for promotional purposes.
- Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
- Checked quality of incoming shipments of flowers to make sure they met standards.
Crew Member
McDonald's
Round Lake, Illinois
01.2023 - 02.2024
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Informed customers about daily specials in an engaging manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained an organized work area to ensure efficient operations.
- Adhered to health department regulations regarding food handling procedures.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Associate of Arts - Legal Studies
College of Lake County
Grayslake, IL05-2025
Skills
- Contract Preparation
- Order Processing
- Business Development
- Sales Development
- Payment Processing
- Service-oriented
- Energetic self-starter
- Outgoing Personality
- Cash Handling
- Exceptional customer service
- Reliable and punctual
- Guest Relations
Timeline
Sales Associate
Bluegreen Vacations
06.2024 - Current
Florist
Floral Acres
02.2024 - 06.2024
Crew Member
McDonald's
01.2023 - 02.2024
Associate of Arts - Legal Studies
College of Lake County