Ava LaPensee
Dundee,MI
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Hoping to utilize my skills in a path more suited to my education.
Overview
4
4
years of professional experience
Work History
Shift Manager
Jimmy John's
10.2022 - Current
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Worked on multiple behind-the-scenes projects to maximize workflow efficiency.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Trusted key-holder.
Team Member
River's Edge Pizza Pub and Grille
08.2021 - 09.2022
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Handled multiple tasks at once during high traffic hours.
- Trusted key-holder.
Education
Associate of Science - Environmental Science
Washtenaw Community College
Ann Arbor, MI05-2026
Skills
- Customer service
- Customer relations
- Complaint resolution
- Problem-solving
- Team building
- Verbal and written communication
- Willingness to learn
Timeline
Shift Manager
Jimmy John's
10.2022 - Current
Team Member
River's Edge Pizza Pub and Grille
08.2021 - 09.2022
Associate of Science - Environmental Science
Washtenaw Community College
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