Ava Lawrance
Tallahassee,FLORIDA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Brickyard Pizza. Proven ability to enhance guest engagement and satisfaction while efficiently managing transactions. Recognized for maintaining a professional appearance and implementing effective service improvements, ensuring a memorable dining experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Brickyard Pizza
06.2025 - Current
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Managed table assignments efficiently to optimize seating and reduce wait times for patrons.
- Collaborated with kitchen staff to communicate orders accurately and expedite food preparation.
- Assisted in training new servers on menu offerings, service standards, and operational procedures.
- Processed transactions swiftly using point-of-sale system to maintain efficient service flow.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier/Customer Service
Publix
10.2023 - 05.2024
- Processed customer transactions efficiently using POS system.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash, credit, and gift card payments accurately while managing register functions.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Hostess/Server
Hurricane Grill & Wings
07.2022 - 02.2023
- Greeted and seated guests promptly to enhance customer experience.
- Managed reservations and waitlists efficiently during peak hours.
- Provided menu information and addressed guest inquiries effectively.
- Collaborated with servers to ensure smooth dining operations.
- Monitored dining area for cleanliness and guest satisfaction levels.
- Implemented feedback mechanisms to improve service delivery consistently.
Education
Lawton Chiles Highschool
Tallahassee, FL05.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
Accomplishments
Senior Airman in Civl Air Patrol (USAF Auxiliary)
Certification
Adobe Certifed Professional- Video & Image Design.
Timeline
Server
Brickyard Pizza
06.2025 - Current
Cashier/Customer Service
Publix
10.2023 - 05.2024
Hostess/Server
Hurricane Grill & Wings
07.2022 - 02.2023
Lawton Chiles Highschool