Summary
Overview
Work History
Education
Skills
Timeline
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Ava Leuthe

Ava Leuthe

Philadelphia,PA

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Urban Village Brewing Company. Proven ability to enhance guest relations and optimize reservation systems, leading to increased customer satisfaction. Skilled in multitasking and effective communication, consistently achieving sales goals while fostering a welcoming environment.

Overview

5
5
years of professional experience

Work History

Host

Urban Village Brewing Company
Philadelphia, PA
04.2025 - Current
  • Greeted and seated guests, ensuring prompt and friendly service.
  • Managed reservation systems to optimize seating efficiency and guest flow.
  • Assisted in training new hosts on company protocols and customer service standards.
  • Cultivated positive rapport with returning customers to encourage repeat visits.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.

Server

Gulliftys Restaurant
Bryn Mawr, PA
01.2025 - 04.2025
  • Delivered exceptional customer service in fast-paced dining environment.
  • Assisted in training new servers on menu offerings and service standards.
  • Collaborated with kitchen staff to ensure timely food delivery to guests.
  • Adapted quickly to changing priorities during peak hours to enhance guest satisfaction.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Task Associate and Beauty Advisor

Ulta Cosmetics
Allentown, PA/Philadelphia, Pa
10.2023 - 11.2024
  • Provided personalized beauty consultations to enhance customer satisfaction and product selection.
  • Demonstrated product application techniques, improving customer confidence in makeup usage.
  • Assisted in inventory management, ensuring optimal stock levels of cosmetics and tools.
  • Educated clients on skincare routines, fostering loyalty through tailored recommendations.
  • Monitored beauty trends and competitor offerings to inform product knowledge and sales strategies.
  • Participated in training sessions to stay updated on new products and industry standards.

Hair Washer

Lawrence Roth Salon
Allentown, PA
10.2023 - 11.2024
  • Performed thorough hair washing and scalp massages, ensuring client comfort and satisfaction.
  • Assisted stylists by prepping clients for services, enhancing overall salon workflow.
  • Maintained cleanliness and organization of workstations, contributing to a positive salon environment.
  • Communicated effectively with clients to understand their needs and provide personalized service.
  • Followed sanitation protocols to uphold health standards within the salon premises.
  • Adapted quickly to various client requests, demonstrating flexibility and responsiveness in service delivery.

Crew Team Member

Jersey Mike's Subs
Allentown, PA
09.2020 - 09.2023

Maintained cleanliness and greeted customers with a positive attitude.

  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
  • Operated kitchen equipment safely while adhering to food safety and sanitation protocols.
  • Collaborated with team members to maintain efficient workflow during peak hours.
  • Assisted in preparing food items according to standardized recipes and portion guidelines.
  • Maintained cleanliness of work areas, ensuring compliance with health regulations.

Education

Cosmetology License -

Jean Madeline
Philadelphia, PA

High School Diploma - College Prep

Parkland High School
Orefield, PA
06.2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented
  • Professional appearance
  • Telephone reception
  • Guest relations
  • Reservations
  • Reservation coordination
  • Up-selling techniques
  • Customer engagement
  • Sales strategies
  • Strong interpersonal skills
  • Effective multitasking
  • Phone etiquette

Timeline

Host

Urban Village Brewing Company
04.2025 - Current

Server

Gulliftys Restaurant
01.2025 - 04.2025

Task Associate and Beauty Advisor

Ulta Cosmetics
10.2023 - 11.2024

Hair Washer

Lawrence Roth Salon
10.2023 - 11.2024

Crew Team Member

Jersey Mike's Subs
09.2020 - 09.2023

Cosmetology License -

Jean Madeline

High School Diploma - College Prep

Parkland High School
Ava Leuthe