Ava Martinez
Seattle,WA
Summary
Motivated candidate with practical experience as a Patient Experience Coordinator, focusing on patient support and feedback implementation.
Background in Biology as a second year in University with large variety of course experience. Eager to apply skills in a research position.
Overview
4
4
years of professional experience
Work History
Patient Experience Coordinator
Mobilize Physical Therapy
Seattle, WA
10.2025 - Current
- Developed patient feedback systems to enhance service quality and satisfaction.
- Coordinated scheduling and communication between patients and therapy staff.
- Provided personalized assistance to patients during admission, discharge, and follow-up processes for a seamless transition between care settings.
- Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
- Implemented process improvements to streamline patient intake procedures.
Lifeguard
Wild Waves Theme And Water Park
Federal Way, WA
06.2025 - 09.2025
- Monitored pool areas to ensure guest safety and compliance with park regulations.
- Enforced park rules to maintain a safe environment for all guests.
- Implemented crowd control measures during peak times to enhance guest experience and safety.
- Participated in regular drills to maintain readiness for emergency situations and improve response times.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Shift Lead
Baskin Robbins Ice Cream
Puyallup, WA
06.2022 - 09.2024
- Supervised daily operations to ensure efficient service and product quality.
- Trained new team members on operational procedures and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Maintained cleanliness and organization of work areas in compliance with health regulations.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
Biology
University of Washington
Seattle, WA06-2028
High School Diploma -
Emerald Ridge High School
Puyallup, WA06-2024
Skills
- Leadership qualities
- Healthcare
- Teamwork
- Customer service
- Problem-solving
- Time management
- Punctual and hardworking
- Calm and effective under pressure
- Multitasking
- Excellent communication
Timeline
Patient Experience Coordinator
Mobilize Physical Therapy
10.2025 - Current
Lifeguard
Wild Waves Theme And Water Park
06.2025 - 09.2025
Shift Lead
Baskin Robbins Ice Cream
06.2022 - 09.2024
Biology
University of Washington
High School Diploma -
Emerald Ridge High School