Dynamic leader and communicator with a proven track record at Thrive Assisted Living, enhancing patient experiences and staff empathy. Excelled in multitasking and problem-solving, significantly improving patient satisfaction. Skilled in organizational tasks and fostering teamwork, adept at maintaining high standards under pressure. Demonstrates a caring approach with a focus on continuous improvement and positive outcomes.
Hi, I’m
Kimberly Jackson
Augusta,GA
Summary
Overview
7
years of professional experience
Work History
Thrive Assisted Living
Patient Experience Coordinator
11.2019 - Current
Job overview
- Enhanced staff awareness of patient needs through targeted training programs and workshops.
- Assisted with designing interventions that addressed identified barriers to positive patient experiences.
- Ensured timely updates on patient status or condition changes were communicated effectively among all relevant parties involved in the care process.
- Fostered a culture of empathy among staff members by sharing best practices from successful interactions with patients.
- Analyzed trends in patient feedback data to identify opportunities for continuous improvement within the organization''s care delivery model.
- Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
- Improved patient satisfaction by addressing concerns promptly and efficiently.
University Hospital
Certified Nursing Assistant
07.2017 - 11.2019
Job overview
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Tender Care Training CenterAugusta, Ga
Completion of National Phlebotomy Certification
07.2024
University Overview
Thrive of AugustaAugusta, Ga
Completion of National Medication Aide Assessment
12.2019
University Overview
Tender Care Training CenterAugusta, Ga
Completion of Nursing Assistant Training Course.
05.2017
University Overview
Albany State UniversityAlbany, GA
Georgia Regents Accomplished from Nursing Major
04.2007
University Overview
Lithonia High SchoolLithonia, GA
High School Diploma
05.2005
University Overview
Skills
- Leadership Qualities
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Calm and Effective Under Pressure
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Caring and Empathetic
references
references
Peggy Wideman
Healthcare Instructor
peggyIwideman@yahoo.com
706.825.2010
Gene Maddox
CNA
Maddoxjrgene@gmail.com
470.389.3326
Germaine Jackson
Science Teacher
GermaineJackso.Jackson@gmail.com
706.294.3327
Timeline
Patient Experience Coordinator
Thrive Assisted Living
11.2019 - Current
Certified Nursing Assistant
University Hospital
07.2017 - 11.2019
Tender Care Training Center
Completion of National Phlebotomy Certification
Thrive of Augusta
Completion of National Medication Aide Assessment
Tender Care Training Center
Completion of Nursing Assistant Training Course.
Albany State University
Georgia Regents Accomplished from Nursing Major
Lithonia High School
High School Diploma
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