Ava May
Chatham
Summary
Dynamic and results-driven professional with extensive experience in team management and customer service at Pirate Island Mini Golf. Proven ability to enhance efficiency and resolve issues swiftly, while training new hires effectively. Skilled in cash control and inventory management, with a strong focus on clear communication and customer satisfaction.
Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Pirate Island Mini Golf
03.2024 - 04.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Cashier Manager
Hang Ten Golf Club
03.2023 - 08.2023
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Server Trainer
Scoops Ice Cream
03.2019 - 01.2021
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
Education
No Degree - Broadcast Journalism
Pennsylvania State University
University Park, PA01-2026
High School Diploma -
Chatham High School
Chatham, NJ06-2021
Skills
- Flexible schedule
- Team management
- New hire training
- Inventory management
- Merchandise stocking
- Retail merchandising
- Multitasking and organization
- Clear communication
- Creative thinking
- Customer assistance
Accomplishments
- Supervised team of 10 staff members.
- Achieved business recognition by completing advanced advertising with accuracy and efficiency.
- Achieved customer relations initiatives by introducing a website for handling customer service tasks.
Timeline
Cashier Team Lead
Pirate Island Mini Golf
03.2024 - 04.2025
Cashier Manager
Hang Ten Golf Club
03.2023 - 08.2023
Server Trainer
Scoops Ice Cream
03.2019 - 01.2021
No Degree - Broadcast Journalism
Pennsylvania State University
High School Diploma -
Chatham High School
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