Ava McHugh
Coatesville ,IN
Summary
I am a compassionate hard working person who is people oriented and easily builds rapport with others. My skill set, experience and customer service will translate into the medical field in a position where I can be the initial contact for patients to help give them a positive experience when visiting the clinic.
Overview
5
5
years of professional experience
Work History
Universal Banker
Everwise Credit Union
Greencastle, IN
02.2023 - Current
- Assisted members with account inquiries and transaction processing to enhance customer satisfaction.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Educated clients on financial products and services, promoting informed decision-making.
- Processed loan applications and performed credit checks to ensure compliance with guidelines.
- Collaborated with team members to streamline operational workflows and improve service efficiency.
- Maintained accurate records of member transactions, ensuring data integrity and confidentiality.
Sales Associate
Bath and Body Works, Limited Brands
Plainfield, IN
11.2022 - 02.2023
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and product features to effectively communicate benefits to customers.
- Processed transactions accurately using point-of-sale systems, ensuring a smooth checkout experience.
- Collaborated with team members to achieve sales goals and optimize store performance.
- Organized merchandise displays to create visually appealing shopping environments that attracted customer attention.
Restaurant Hostess
Almost Home
Greencastle, IN
06.2022 - 02.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Managed reservations and waitlists using restaurant management software.
- Communicated effectively with kitchen and waitstaff to optimize service flow.
- Maintained cleanliness and organization of the front-of-house area.
- Handled guest inquiries and resolved concerns promptly for enhanced satisfaction.
- Collaborated with team members to improve dining experience consistency.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Crew Member/ Cashier
Dariette
Bainbridge, IN
06.2021 - 10.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register, processed transactions, and handled customer inquiries efficiently.
- Maintained cleanliness of workstations and dining areas to enhance customer experience.
- Collaborated with team members to ensure timely service during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted in training new crew members on operational procedures and best practices.
- Worked well with teammates and accepted coaching from management team.
- Prepared and served menu items in accordance with health and safety standards.
- Monitored inventory levels and communicated restocking needs to management effectively.
- Implemented suggestions for improving workflow efficiency within the kitchen area.
Education
CCMA - Medical Assistant
Parke Vernillion County Adult Education
Rockville, INSkills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Performance tracking
- Customer Service-oriented
- Meeting sales goals
- Team collaboration
- Know your customer
- Financial advising
- Customer service
- Developing customer relationships
- Educating clients
Timeline
Universal Banker
Everwise Credit Union
02.2023 - Current
Sales Associate
Bath and Body Works, Limited Brands
11.2022 - 02.2023
Restaurant Hostess
Almost Home
06.2022 - 02.2023
Crew Member/ Cashier
Dariette
06.2021 - 10.2022
CCMA - Medical Assistant
Parke Vernillion County Adult Education