Ava Musloski
Avoca,PA
Summary
To obtain a full-time position in the criminology field where I can apply my academic background, strengthen my analytical and investigative skills, and contribute to an organization focused on public safety, justice, and community impact.
Overview
25
25
years of professional experience
Work History
Billing Coordinator
Casey Dental
Pittston, PA
06.2025 - Current
- Managed dental billing, including claims, insurance verification, and payments.
- Resolved denials through appeals and follow-up.
- Verified eligibility and ensured accurate coding and claim processing.
- Monitored accounts and maintained accurate, compliant records.
Receptionist
Casey Dental
Pittston, PA
07.2021 - 06.2025
- Greeted patients and managed check-in and check-out processes efficiently
- Assisted patients with questions and needs while providing a high level of customer service
- Answered phones, scheduled appointments, and maintained organized patient records
- Handled insurance-related tasks including verification and coordination of benefits
Clerk
Rehoski’s Market
Duryea, PA
06.2021 - 01.2022
- Assisted with food preparation, lottery sales, and daily retail transactions
- Provided customer service by greeting customers and addressing their needs in a timely manner
Sales / Customer Service
Montage Mountain Resort
Scranton, PA
06.2018 - 03.2021
- Served as a sales and customer service team member in a high-traffic recreational setting
- Sold tickets for seasonal activities including waterpark access, skiing, and snowboarding
- Assisted guests with questions and accommodations to ensure a positive experience
Internship
Lackawanna County Sheriff's Office
Scranton, PA
09.2001 - 03.2006
- Evaluated the operations of the Sheriff’s Department and its role within local government
- Observed court proceedings and gained insight into the various roles that support the effective functioning of the justice system
Education
Master of Arts - Criminology
Marywood University
Scranton, PA12.2025
Bachelor of Arts - Criminology
Wilkes University
Wilkes-barre, PA05.2024
Skills
- Microsoft Word, PowerPoint, and Excel
- SPSS (Statistical Package for the Social Sciences)
- Dental billing and coding (CDT)
- Insurance verification and claims processing
- Denials and appeals management
- Accounts receivable and insurance follow-up
Other Activities
- Awarded December 2025
- Participated in a community and public service program focused on civic engagement
- Volunteered with the Commission on Economic Opportunity (CEO)
- Contributed to improvements and organization of the on-campus food pantry
- Volunteer | Ruth’s Place Homeless Women’s Shelter | Wilkes-Barre, PA | Fall 2021
- Organized and maintained food pantry inventory to support shelter operations
- High School Class Officer / National Honor Society
- Selected for leadership and academic achievement
- Participated in community service initiatives and school-sponsored events
Timeline
Billing Coordinator
Casey Dental
06.2025 - Current
Receptionist
Casey Dental
07.2021 - 06.2025
Clerk
Rehoski’s Market
06.2021 - 01.2022
Sales / Customer Service
Montage Mountain Resort
06.2018 - 03.2021
Internship
Lackawanna County Sheriff's Office
09.2001 - 03.2006
Master of Arts - Criminology
Marywood University
Bachelor of Arts - Criminology
Wilkes University