Samantha Navas
Cliffside Park
Summary
Dynamic team player in any environment, adept at resolving complex billing issues and enhancing system accuracy. Bilingual and detail-oriented, excel in data entry and customer service, fostering strong patient relationships while collaborating effectively across departments to streamline operations and improve financial outcomes. Consistently looking to learn and evolve in both my personal and professional life.
Overview
7
7
years of professional experience
Work History
Billing Coordinator
Center for Genetic and Genomic Medicine at Hackensack University Medical Center
11.2021 - Current
- Identified, researched, and resolved billing and registration issues to maintain system accuracy and currency.
- Contacted patients prior to their visits to discuss financial responsibility, explain hospital policy, payment plans, restructuring options, etc.
- Review patient demographics, insurance information, denials, to rectify any system or patient issues.
- Answered telephone and in person inquiries with full knowledge of billing department processes.
- Worked with multiple departments to check proper billing information, settle disputes with insurance companies, verifying procedure codes with back end billing departments.
- Used data entry skills to accurately document and input financial estimates statements.
- Collaborated and aided different teams when needed due to short staffing such as making appointments, answering the scheduling line, in person patient registration or check in, scanning in coming medical records, following up with other providers, and helping the clinical team with anything needed.
Cashier
Metropolitan Plant and Flower Exchange
04.2019 - 04.2022
- Accurately input same or next day deliveries into store system for customers.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs along with training new hires.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - Information Technology
Bergen Community College
Paramus, NJ12-2025
Skills
- Document processing
- Meticulous attention to detail
- Data entry proficiency
- Recordkeeping
- Bilingual (Spanish: written and spoken)
- Proficiency with EPIC Systems, Microsoft Excel, Powerpoint, Word
- Verbal and written communication
- Customer service
- Team collaboration
- Analytical thinking
Timeline
Billing Coordinator
Center for Genetic and Genomic Medicine at Hackensack University Medical Center
11.2021 - Current
Cashier
Metropolitan Plant and Flower Exchange
04.2019 - 04.2022
Associate of Science - Information Technology
Bergen Community College