Ava Nelson
Shrewsbury
Summary
Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Overview
3
3
years of professional experience
Work History
Shift Leader
Identity Coffee Company
Westminster, MA
11.2025 - Current
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored new team members on company protocols and barista techniques.
- Monitored inventory levels to maintain stock and minimize waste in product offerings.
- Implemented quality control measures to enhance beverage consistency and customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Barista Shift Supervisor
The Fresh Monkee
Westborough, MA
06.2024 - 11.2025
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Trained barista staff on proper use of blenders, recipes, and proper sanitation methods.
Snowboard Instructor
Ski Ward
Shrewsbury, MA
10.2023 - 04.2024
- Responded appropriately in emergency situations using established procedures.
- Identified areas of improvement for each student and offered solutions for success.
- Evaluated participant's abilities at the beginning of each lesson plan.
Customer Service
Go Fish
Vinalhaven, ME
06.2023 - 08.2023
- Ensured prompt customer service while maximizing revenue opportunities.
- Demonstrated proficiency in cash handling and customer service skills.
- Demonstrated ability to consistently provide excellent customer service.
Education
Notre Dame Academy
Worcester, MA05.2026
Skills
- Drink preparation speed
- Sales promotion
- Menu development
- Cleanliness maintenance
- Barista training
- Multitasking Abilities
- Strong verbal and written communication
- Customer service management
Accomplishments
TIPS certified
ServSafe certified
PSIA-AASI certified
Drink Master Bartending School
Timeline
Shift Leader
Identity Coffee Company
11.2025 - Current
Barista Shift Supervisor
The Fresh Monkee
06.2024 - 11.2025
Snowboard Instructor
Ski Ward
10.2023 - 04.2024
Customer Service
Go Fish
06.2023 - 08.2023
Notre Dame Academy