Victoria Segundo
San Antonio,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Barista Shift Supervisor
Boba Tea
San Antonio, Texas
06.2021 - 10.2025
- Supervised daily operations and ensured smooth workflow during peak hours.
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Assisted in creating a welcoming environment for customers through effective communication.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Maintained a clean and well-stocked work area throughout shifts.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Observed food safety and sanitation protocols to reduce germ spread.
Life Insurance Agent
Primerica
San Antonio, Tx
04.2023 - 08.2023
- Educated clients on life insurance products and benefits.
- Conducted needs analysis to identify appropriate coverage options.
- Developed personalized insurance plans tailored to client goals.
- Collaborated with team members to enhance service delivery strategies.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
Education
Highlands High School
San Antonio, TxSkills
- Customer service
- Beverage preparation
- Inventory management
- Training staff
- Effective communication
- Time management
- Drink preparation speed
- Cash handling accuracy
- Multitasking
Languages
English
Professional
Timeline
Life Insurance Agent
Primerica
04.2023 - 08.2023
Barista Shift Supervisor
Boba Tea
06.2021 - 10.2025
Highlands High School