Ava Nix
Estill Springs,TN
Summary
Detail-oriented healthcare administrative professional with experience in medical case management, scheduling coordination, and patient support. Adept at managing busy schedules, assisting patients and families, maintaining accurate records, and keeping front-office operations running smoothly. Recognized for compassionate service, strong communication, and the ability to balance multiple priorities in fast-paced healthcare environments.
Overview
10
10
years of professional experience
Work History
Medical Case Manager
New Life TN
Winchester
08.2018 - Current
- Developed individualized care plans to address patient needs and promote health outcomes.
- Coordinated multidisciplinary team meetings to enhance communication and treatment strategies.
- Monitored patient progress, adjusting care plans to ensure optimal support and resource allocation.
- Implemented case management software for streamlined documentation and improved workflow efficiency.
- Advocated for patients' access to necessary medical services, facilitating connections with community resources.
- Led quality assurance reviews, ensuring compliance with regulatory standards and enhancing program effectiveness.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Maintained detailed documentation on each case, ensuring accuracy and compliance with legal requirements.
- Managed complex cases involving multiple chronic conditions, resulting in improved quality of life for patients.
- Assist clients in accessing community resources and services
Receptionist
Morning Pointe Assisted Living
Tullahoma, TN
10.2021 - 01.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between departments to enhance workflow efficiency.
- Implemented scheduling systems for appointments, optimizing receptionist time management.
- Trained new staff on office protocols and customer service standards, fostering team cohesion.
Makeup Artist
Self-employeed
Winchester, TN
03.2016 - 12.2021
- Collaborated with clients to create customized makeup looks for various events.
- Developed comprehensive beauty plans based on client preferences and skin types.
- Ensured high standards of hygiene and safety throughout makeup application processes.
- Provided expert advice on skincare regimens complementing makeup services for optimal results.
- Managed inventory of cosmetics, ensuring availability of essential products at all times.
Patient Care Technician
Life Care Center
Tullahoma, TN
04.2017 - 02.2019
- Provided compassionate patient care, assisting with daily activities and ensuring comfort and safety.
- Monitored vital signs, reporting changes to healthcare team for timely interventions.
- Collaborated with interdisciplinary teams to develop individualized patient care plans.
- Advocated for patients' needs, facilitating communication between patients, families, and healthcare providers.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Education
No Degree - Aesthetics
The Hair Academy
Fayetteville, TN03-2017
Skills
- Case documentation
- Clinical assessment
- Care coordination
- Quality improvement
- Confidentiality
- Dementia care
- Grief support
- Assessing needs
- Goal setting
- Follow-up care
- Managing records
- Social history intake procedures
- Patient assistance
- Educating families
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Medical terminology
- Interpersonal skills
- Conflict resolution
- Patient advocacy
- Time management abilities
Timeline
Receptionist
Morning Pointe Assisted Living
10.2021 - 01.2023
Medical Case Manager
New Life TN
08.2018 - Current
Patient Care Technician
Life Care Center
04.2017 - 02.2019
Makeup Artist
Self-employeed
03.2016 - 12.2021
No Degree - Aesthetics
The Hair Academy
Tennessee Community Connector 2020
Recognized for client advocacy and community outreach of 2020