Ava Norman
San Marcos,Tx
Summary
Proven Manager at Bahama Bucks, adept in time management and customer service, significantly enhanced client satisfaction and team performance. Expert in resolving conflicts and upselling, leading to a loyal customer base and maximized profits. Demonstrates adaptability and a positive attitude, ensuring high-quality service delivery and efficient problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Bahama Bucks
07.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
3 B's Burgers and Beers
09.2019 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced everyone's experience by multitasking, working at a fast pace, and obtaining memorization skills
Barista
Starbucks
09.2018 - 09.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Associate of Applied Science - Criminal Justice
Texas State University
San Marcos, TX12.2024
Skills
- Time Management
- Complex Problem-Solving
- Customer Service
- Positive Attitude
- Adaptability and Flexibility
- Multitasking
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Timeline
Manager
Bahama Bucks
07.2021 - Current
Server
3 B's Burgers and Beers
09.2019 - 07.2021
Barista
Starbucks
09.2018 - 09.2019
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Associate of Applied Science - Criminal Justice
Texas State University
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