Ava O'Malley
Tempe,AZ
Summary
Customer-focused professional with leadership experience in high-volume, fast-paced environments. Skilled at resolving complex customer concerns, de-escalating difficult situations, documenting interactions accurately, and managing multiple priorities while maintaining exceptional attention to detail. Experienced using multiple computer systems simultaneously, handling confidential information, and communicating professionally by phone and in person. Recognized for remaining calm under pressure, adapting quickly to new technology, and delivering outstanding customer experiences. Eager to bring strong analytical, communication, and problem-solving skills to a Claims Representative role with American Express.
Overview
1
1
year of professional experience
Work History
Shift Supervisor
Starbucks
Tempe, AZ
06.2025 - Current
- Led daily operations while coordinating team members in a fast-paced, customer-focused environment.
- Resolved customer concerns professionally by listening carefully, identifying solutions, and ensuring positive outcomes.
- Handled cash management, inventory controls, and operational documentation while maintaining strict accuracy.
- Balanced multiple priorities simultaneously without sacrificing service quality or attention to detail.
- Trained and coached new employees on company policies, customer service standards, and operational procedures.
- Communicated effectively with customers and team members to resolve issues quickly and efficiently.
- Utilized multiple computer systems and digital tools for scheduling, reporting, inventory, and daily operations.
- Maintained confidentiality when handling employee information and operational records.
- Recognized for remaining calm under pressure during high-volume periods while making sound decisions.
Education
High School Diploma -
Flagler Palm Coast High School
Palm Coast, FL05-2023
Skills
- Customer Service Excellence
- Conflict Resolution & De-escalation
- Investigative Thinking
- Written Documentation
- Phone & Verbal Communication
- Microsoft Office (Word, Excel, Outlook)
- Technology & Computer Proficiency
- Time Management
- Multitasking
- Attention to Detail
- Team Leadership
- Confidential Information Handling
- Adaptability
- Problem Solving
Timeline
Shift Supervisor
Starbucks
06.2025 - Current
High School Diploma -
Flagler Palm Coast High School
Technical Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Google Workspace
- Point-of-Sale Systems
- Windows 11
- Fast and accurate typing
- Multi-monitor computer environments