Ava Overson
West Palm Beach,FL
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess/Party Hostess
ER Bradleys
05.2021 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Explained facility attractions to party guests and answered customer questions.
- Arranged tables and seating to comfortably seat party guests.
- Met needs of customer special requests to promote positive party experiences and build loyal clientele
Education
High School Diploma -
Florida Virtual School Flex 9-12
Orlando, FL01.2024
Skills
- Guest Accommodations
- Dining Customer Service
- Bar Terminology
- Seating Assignment Preparation
- Buffet Setup and Takedown
- Billing and Payment Processing
- Safe Food Handling
- Front of House Management
- Organization and Time Management
- Restroom Servicing
- Upselling
- High-Volume Dining
Certification
- ServSafe
- First Aid/CPR Certified
Timeline
Hostess/Party Hostess
ER Bradleys
05.2021 - Current
High School Diploma -
Florida Virtual School Flex 9-12
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