Ava Polito
Weymouth ,MA
Summary
Experienced background in many fields including office work, physical instruction and food/customer service. Possessing knowledge and understanding of social situations, needs, and responsibilities. Works well under pressure in a calm and welcoming manner. On time and consistent, ready to adapt and thrive. Open minded and ready to learn.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Planet Fitness
Hanover, MA
05.2023 - Current
- Maintained cleanliness and organization of the gym environment to promote a welcoming atmosphere.
- Resolved member issues promptly, contributing to positive retention rates and community engagement.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Front Desk Receptionist
Western New England University Work Study
Springfield, MA
01.2024 - 01.2026
- Managed front desk operations, providing efficient customer service to students and visitors.
- Handled phone inquiries and redirected calls to appropriate departments promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Wait Staff Member
Bouna Vita
Enfield, CT
08.2025 - 12.2025
- Provided exceptional customer service by promptly addressing guest needs and inquiries.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Barista
The Merry Cafe
East Weymouth, MA
05.2021 - 05.2025
- Maintained cleanliness and organization of workspace, ensuring compliance with health and safety standards.
- Collaborated with team members to streamline operations during peak hours, improving workflow efficiency.
- Assisted in training new baristas on beverage preparation techniques and customer service best practices.
- Monitored inventory levels, assisting in restocking supplies to maintain operational readiness at all times.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
Education
Legal Studies
University of Massachusetts, Amherst
Amherst, MASkills
Social
Customer service
Welcoming
Relationship building
Problem resolution
Calm and professional under pressure
Timeline
Wait Staff Member
Bouna Vita
08.2025 - 12.2025
Front Desk Receptionist
Western New England University Work Study
01.2024 - 01.2026
Member Service Representative
Planet Fitness
05.2023 - Current
Barista
The Merry Cafe
05.2021 - 05.2025
Legal Studies
University of Massachusetts, Amherst