Ava Poole
Springfield,MO
Summary
Accomplished Leasing Consultant with a proven track record at The Lofts at Fox Ridge, enhancing tenant satisfaction and maintaining high occupancy rates through exceptional customer service and effective marketing strategies. Skilled in lease agreements and team collaboration, I excel in creating seamless leasing experiences and fostering community engagement. Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
The Lofts at Fox Ridge
10.2023 - 08.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Distributed and followed up on tenant renewal notices.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Team Trainer
Culvers
03.2021 - 10.2023
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Taught new team members correct procedures for all areas of operations.
- Trained new employees in specific job requirements.
- Maintained current knowledge of all team position requirements.
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
Education
Bachelor of Arts - Criminology
Missouri State University
Springfield, MO05.2028
High School Diploma -
Raymore-Pecuilar High School
Peculiar, MO05.2024
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- Lease Agreements
- File Management
- Organizational capabilities
- Leasing and sales
- Phone and Email Etiquette
- Application processing
- Telephone and email etiquette
- Property Tours
- Unit inspection
- Lease Renewals
- Leasing Terms and Specifications
- Training and mentoring
- Team Collaboration
- Cash Handling
Timeline
Leasing Consultant
The Lofts at Fox Ridge
10.2023 - 08.2024
Team Trainer
Culvers
03.2021 - 10.2023
Bachelor of Arts - Criminology
Missouri State University
High School Diploma -
Raymore-Pecuilar High School