Ava Reed
Hedgesville
Summary
Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Associate
OneLife Fitness
Hagerstown, MD
09.2023 - Current
- Greeted and assisted members, ensuring a welcoming and efficient front desk experience.
- Managed scheduling for classes and personal training sessions, optimizing member participation.
- Handled member inquiries and concerns, providing timely resolutions to enhance satisfaction.
Hostess
Darden Restaurants
Hagerstown, MD
11.2022 - 01.2024
- Facilitated guest arrivals to enhance overall experience and satisfaction.
- Handled phone communications, providing timely assistance for inquiries and issues raised by callers.
- Addressed customer grievances to improve service experience and foster positive relationships.
- Managed reservation system, coordinating seating arrangements for efficiency.
Guest Relations
Northgate Resorts
Williamsport, MD
02.2021 - 11.2021
- Delivered prompt responses to phone inquiries, enhancing guest relations and encouraging potential visits to the store location.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Trained new Guest Relations Associates, promoting a consistent standard of excellence within the team.
Education
Associate's degree - Business
Hagerstown Community College
Hagerstown, MD05.2024
Skills
- Microsoft Powerpoint
- Microsoft Excel (2 years)
- Data entry (3 years)
- Time management
- Problem-solving skills
- Project management
- Training and mentoring
- Team oversight
Certification
- American Red Cross Course: Adult and Pediatric First Aid/CPR/AED
- Data Literacy (DataCamp)
- AI Fundamentals (Data Camp)
Timeline
Front Desk Associate
OneLife Fitness
09.2023 - Current
Hostess
Darden Restaurants
11.2022 - 01.2024
Guest Relations
Northgate Resorts
02.2021 - 11.2021
Associate's degree - Business
Hagerstown Community College