Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ava Ridgeway

Brewton,AL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals Detail-oriented able to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Asurion
Laurel, MS
08.2022 - 09.2023
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Customer Service Representative

Provalus
Brewton, AL
05.2019 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

T.R Miller High School
Brewton, AL
05.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Professional telephone demeanor
  • Call Center Operations
  • Microsoft Outlook
  • Order Processing
  • Follow-up skills
  • Product Knowledge
  • Call Management
  • De-Escalation Techniques
  • Building rapport
  • Technical Support
  • Live chat support
  • Dispute Resolution
  • Product Sales
  • Product and service solutions

Timeline

Customer Service Representative

Asurion
08.2022 - 09.2023

Customer Service Representative

Provalus
05.2019 - 04.2021

High School Diploma -

T.R Miller High School
Ava Ridgeway