Ava Scardelletti
Brunswick,Ohio
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Outback Steakhouse. Skilled in cash handling and exceptional customer service, adept at fostering positive relationships and adapting quickly to meet business needs. Demonstrates a strong work ethic and effective communication, significantly improving team efficiency and guest experiences.
Overview
4
4
years of professional experience
Work History
Server
Outback Steakhouse
Strongsville, OH
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Outback Steakhouse
Strongsville, OH
04.2022 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Associate
Volenteers of America
Brunswick, OH
04.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Host
Brunswick Family Diner
Brunswick, OH
09.2021 - 03.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Electrical Engineering - Engineering Physics
Cuyahoga Community College
Parma, Westlake, Cleveland OhioSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Quick to adapt to work needs
- Good communication skills
- Good technology skills
Accomplishments
With strong work ethic and focused on educationcal needs, i was able to achieve and get a Internship at NASA Glenn Research Center
Timeline
Server
Outback Steakhouse
04.2022 - Current
Assistant Manager
Outback Steakhouse
04.2022 - 03.2023
Host
Brunswick Family Diner
09.2021 - 03.2022
Sales Associate
Volenteers of America
04.2021 - 05.2022
Electrical Engineering - Engineering Physics
Cuyahoga Community College