Ava Shane
Raleigh,NC
Summary
Friendly and dependable professional with customer service experience and a passion for working with children. CPR certified with experience caring for children in my family from newborn through school age. Organized, reliable, and eager to learn while contributing to a positive team environment.
Overview
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Front Desk Agent
Pure Barre Wake Forest
Wake Forest, NC
02.2026 - 05.2026
- Welcomed clients and created a warm, high-end studio experience from check-in to departure.
- Managed class reservations, client accounts, and front desk operations using studio software.
- Built strong relationships with members by providing personalized service and resolving questions promptly.
- Supported membership growth by explaining packages, promotions, and studio offerings.
- Processed retail purchases and recommended apparel and accessories based on client needs.
- Maintained an organized, clean, and inviting front desk and retail space.
- Coordinated phone, email, and in-person communication in a fast-paced environment.
Beauty Advisor
Sephora at Kohl's
Wake Forest, NC
06.2024 - 02.2026
- Provided personalized skincare and makeup consultations based on each client’s goals and preferences.
- Recommended products through active listening and in-depth knowledge of ingredients and brands.
- Demonstrated product application techniques to educate clients and increase confidence in purchases.
- Processed purchases, returns, and loyalty enrollments accurately using POS systems.
- Maintained visually appealing merchandise displays that reflected company standards.
- Collaborated with team members to meet sales goals and deliver exceptional customer experiences.
Sales Associate
Kohl's
Wake Forest, NC
04.2023 - 06.2024
- Delivered friendly, efficient customer service across multiple departments, including home, fitting rooms, and the sales floor.
- Collaborated with team members to balance customer service, order fulfillment, and daily operational tasks in a fast-paced retail environment.
- Fulfilled Buy Online, Pick Up In Store (BOPUS) and ship-from-store orders, ensuring timely delivery and customer satisfaction.
- Assisted with merchandising, restocking, and recovery to ensure the sales floor remained organized and visually appealing.
- Supported fitting room operations by organizing merchandise, returning items to the sales floor, and assisting customers.
- Maintained inventory presentation and product displays according to company standards.
Education
Certified Nursing Assistant - Nurse Aid I
CareOne Health Institute
Raleigh, NC 06.2026 - 08.2026
Associate in Arts (A.A.) -
Vance-Granville Community College
Louisburg, North Carolina 08.2024 - 07.2026
High School Diploma -
Franklinton High School
Franklinton, North Carolina 08.2020 - 06.2024
Basic Life Support Provider (CPR And AED) -
American Heart Association
Skills
- Front Desk Operations
- Customer Service
- POS Systems
- Cash Handling
- Sales
- Merchandising
- Multitasking
- Organization
- Team Collaboration
- Phone and Email Communication
Timeline
Certified Nursing Assistant - Nurse Aid I
CareOne Health Institute
06.2026 - 08.2026
Front Desk Agent
Pure Barre Wake Forest
02.2026 - 05.2026
Associate in Arts (A.A.) -
Vance-Granville Community College
08.2024 - 07.2026
Beauty Advisor
Sephora at Kohl's
06.2024 - 02.2026
Sales Associate
Kohl's
04.2023 - 06.2024
High School Diploma -
Franklinton High School
08.2020 - 06.2024
Basic Life Support Provider (CPR And AED) -
American Heart Association