Ava Sine
Cedar Lake,IN
Summary
Highly skilled in customer service with valuable experience as a waitress, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
Overview
2
2
years of professional experience
Work History
Waitress
Jaxs CrownTown Grill
Crown Point, IN
12.2022 - Current
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Prepared checks accurately and processed payments promptly.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Garnished dishes and beverages to serve visually appealing menu items.
- Processed payments accurately using cash registers or POS systems.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Communicated daily specials to customers.
- Filled condiments and napkin containers during slack periods.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted customers and provided menus.
- Bussed tables as needed during peak hours.
Warehouse Inventory Clerk
Pinnacle Auctions
Merrillville, IN
05.2023 - 08.2024
- Participated in physical inventory counts to keep information accurate and current.
- Created labels for items stored in the warehouse according to company guidelines.
- Conducted cycle counts of various inventory items to ensure accuracy of system information.
- Inspected incoming materials for damage.
- Organized inventory into categories based on size, type, color.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Ensured that all products were correctly labeled before storing them in designated locations.
- Performed regular physical audits of warehouse stock.
- Reported any damaged goods found during inspections or retrieval processes immediately.
Education
High School Diploma -
Crown Point High School
Crown Point, IN06-2024
Skills
- Dining area maintenance
- Food station setup
- Cleanliness
- Effective customer upselling
- Customer service
- Accurate money handling
- Safe food handling
- Reservation management
- Supply restocking
- Serving expertise
- Strong multitasking
- Service prioritization
- Physical stamina
- Greeting guests
Timeline
Warehouse Inventory Clerk
Pinnacle Auctions
05.2023 - 08.2024
Waitress
Jaxs CrownTown Grill
12.2022 - Current
High School Diploma -
Crown Point High School