Ava Smith
Saint Paul,MN
Summary
Highly efficient ; well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
14
14
years of professional experience
Work History
Shelter Advocate
Ramsey County Public Health
Saint Paul, MN
03.2020 - 10.2021
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Planned and implemented process improvements and reporting systems to streamline operations.
- Created business correspondence to foster clear and precise communication with external parties.
Customer Service Representative (driver)
Jimmy John's
Saint Paul, MN
09.2007 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Social Sciences
Franklin University
Columbus, OH01.2023
Associate of Science - Criminal Justice
MCTC
Minneapolis, MN06.2008
Skills
- Mail processing
- Stocking and Replenishing
- Spreadsheet Development
- File and Database Management
- Relationship building
Timeline
Shelter Advocate
Ramsey County Public Health
03.2020 - 10.2021
Customer Service Representative (driver)
Jimmy John's
09.2007 - 03.2020
Bachelor of Science - Social Sciences
Franklin University
Associate of Science - Criminal Justice
MCTC
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