Kelsi Vanderlaan

Supported residents in trauma-informed shelter environment, addressing safety, emotional needs, and facilitating recovery from domestic violence.

• Ensure the health, safety, and well-being of all residents within the shelter environment.
• Conduct intake interviews, assess eligibility, and assist with onboarding for new program participants.
• Provide a compassionate, supportive space to discuss experiences with abuse, sexual violence, and gender-related issues in a confidential manner.
• Informed individuals about the complexities of domestic violence to raise awareness.
• Respond to crisis hotline calls and Develop safety plans and offering referrals and community resources.
• Support residents on the floor with basic needs, service navigation, and both emotional and physical assistance.

Position ended when the Salt Lake City office closed permanently.

Supported genetic testing operations through high-volume data entry and logistics coordination.

• Executed high-volume data entry, cataloging and processing kits and provider orders to support efficient operations.
• Ensured accuracy of patient information before forwarding to the lab, resolving discrepancies efficiently.
• Generated shipping labels and prepared shipment materials to ensure timely logistics and delivery.
• Sorted, scanned, and processed incoming correspondence, including faxes and physical mail, to streamline communication flow.
• Communicated regularly with the clinical and lab teams via email and Teams to coordinate sample processing.

Coordinated vehicle title processing and financial tracking to ensure administrative compliance.

• Processed legal documentation for vehicle transfers, verifying DMV compliance.
• Entered car deal data and maintained detailed records using Excel spreadsheets.
• Entered car deal data and maintained comprehensive records in Excel for accurate reporting.
• Managed the issuance and tracking of checks for wholesale vehicle sales.

Maintained dealership payment records to ensure accuracy in financial reporting and inventory management.

• Processed daily deposits while ensuring accurate record-keeping of incoming payments for financial transparency.
• Entered customer and vehicle purchase data into internal systems for streamlined transaction tracking.
• Entered customer and vehicle purchase data into internal systems.
• Provided training to newly hired part-time operators on procedures and payment handling.

Assisted service and front desk teams during peak hours to ensure smooth operations and customer satisfaction.

• Managed customer payments and transactions in service department, contributing to efficient financial processes.
• Recorded and organized service and parts invoices for efficient retrieval. and organized service and parts invoices, matching them with daily Excel entries.
• Answered incoming calls to support front desk operations, enhancing customer service experience.