Ava Stedman
Evanston,IL
Summary
Approachable Hostess and Receptionist with experience managing reservations and waitlists. Warmly greets guests promptly to maintain proper flow. Highly organized and outgoing committed to creating a welcoming, comfortable atmosphere to encourage repeat customers.
Overview
4
4
years of professional experience
Work History
Server
The Other Place
10.2018 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Spa Receptionist
Massage Envy Spa
08.2020 - 04.2021
- Handled payments and processed credit card transactions.
- Escorted clients to spa areas and waiting lounges.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
Hostess
Sullivans Steakhouse
05.2021 - 04.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
No Degree, Year And 1/2 - Strategic Communications
University of Kansas
Lawrence, KSBlue Valley Southwest High School
Overland Park, KS05.2019
Skills
- Interactive Communication Skills
- Guest Accommodations
- Greeting and Escorting Guests
- Upselling
- High-Volume Dining
- Safe Food Handling
- Reservation Documentation
- Warm and Friendly
- Phone Inquiries
- Front of House Display Creation
Timeline
Hostess
Sullivans Steakhouse
05.2021 - 04.2022
Spa Receptionist
Massage Envy Spa
08.2020 - 04.2021
Server
The Other Place
10.2018 - 09.2020
No Degree, Year And 1/2 - Strategic Communications
University of Kansas
Blue Valley Southwest High School
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