Summary
Overview
Work History
Education
Skills
Timeline
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Ava Stellmacher

Markesan,WI

Summary

Experienced with providing compassionate and attentive care to residents. Utilizes excellent communication and interpersonal skills to create comfortable and supportive living environment. Knowledge of managing residents' daily needs and fostering positive atmosphere for both residents and team members.

Overview

4
4
years of professional experience

Work History

Beverage Cart Attendant

The Rock Country Club
04.2024 - Current
  • Greeted guests and inquired into beverage choices.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
  • Contributed to positive guest experiences by quickly addressing concerns or complaints in a professional manner.
  • Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
  • Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
  • Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Streamlined inventory management with efficient restocking practices, resulting in reduced waste and improved availability.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge to guests.

Resident Assistant

Markesan Resident Home
04.2022 - Current
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Maintained clean, safe, and well-organized patient environment.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Assisted residents in preparing for activity and social programs.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.

General Laborer

Indian Trails Campgrounds
04.2021 - 10.2021
  • Assisted team members with tasks that require group effort.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Bachelor of Science - Biology

University of Wisconsin-Whitewater
Whitewater, WI
05-2028

High School Diploma -

Markesan High School
Markesan, WI
05-2024

Skills

  • Reliability and punctuality
  • Excellent customer service
  • Cleanliness and sanitation
  • Efficient work habits
  • Health Code Compliance
  • Personal hygiene
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent Communication
  • Computer Skills
  • Clear Communication

Timeline

Beverage Cart Attendant

The Rock Country Club
04.2024 - Current

Resident Assistant

Markesan Resident Home
04.2022 - Current

General Laborer

Indian Trails Campgrounds
04.2021 - 10.2021

Bachelor of Science - Biology

University of Wisconsin-Whitewater

High School Diploma -

Markesan High School

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Ava Stellmacher