Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ava Sylvia

Arvada

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Coldstone Creamery
09.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Volunteer

American Legion Post 178
04.2016 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.

Line Cook

Sushi Kuro, 15177 Candelas Pkwy, Arvada, Co
03.2023 - 05.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Crew Member

Chick-Fil-A, 80th and Wadsworth
05.2021 - 06.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Ralston Valley High School
Arvada, Co
12.2023

Currently Attending - Psychology, Integrative Physiology, Pre-Med

University of Colorado At Boulder
Boulder, CO
05-2028

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Goal setting
  • Workload management

Accomplishments

  • I have been to the junior olympics 4 times for competitive Air pistol shooting
  • I have kept my grades up all throughout school
  • I have worked to improve problems and stay organized with the many different aspects of my life

Timeline

Assistant Manager

Coldstone Creamery
09.2023 - Current

Line Cook

Sushi Kuro, 15177 Candelas Pkwy, Arvada, Co
03.2023 - 05.2023

Crew Member

Chick-Fil-A, 80th and Wadsworth
05.2021 - 06.2022

Volunteer

American Legion Post 178
04.2016 - Current

Ralston Valley High School

Currently Attending - Psychology, Integrative Physiology, Pre-Med

University of Colorado At Boulder

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