Ava Thorpe
Huber Heights,OH
Summary
To secure an entry level position with a reputable company in my chosen field of study, while utilizing my 300 hours of work-based learning and 3 years of guest service to serve your organization and establish a career for myself.
Overview
3
3
years of professional experience
Work History
Team Leader
Chick-fil-A
Huber Heights, OH
06.2024 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Team Member
Chic-Fil-A
Huber Heights, Ohio
11.2021 - 05.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Monitored expiration dates on food items for freshness assurance.
- Participated in training sessions for new employees when needed.
- Developed positive customer relationships through friendly greeting and excellent service.
Education
High School Diploma -
Wayne Highschool
Huber Heights, OH05-2024
Some College (No Degree) - Veterinary Science
Sinclair Community College
Dayton, OHSkills
- Quality Improvement
- Mentoring
- Complaint resolution
- Problem-Solving
- Leadership
- Cash Handling
- Staff Training
Accomplishments
- Honors Diploma
- Bruckner Nature Center Level 1 Wildlife Rehabilitation Certification
- Over 50 hours of Job Shadowing at Airway Animal Clinic Dayton, Ohio
- Earned 27 College Credit hours through various courses of study prior to graduating High school
- Completed 250 hours of Veterinary Science Work-Based Learning
- Sinclair Tech Prep Scholarship
- Attended Miami Valley Career Technology Center, Englewood, Ohio
Veterinary Science
- Veterinary Procedures: Breed Identification, Animal Handling and sexing, Restraint techniques, Body Condition Scoring
- Veterinary Laboratory: parasitology, fecal flotation and fecal centrifuge, hematology via blood smears, PVC's and Total Proteins, urinalysis, venipuncture
- Support Tasks: Cleaning and Sanitation. Preparation of surgical packs
- Medical Tasks: Veterinary Physical Examination all species including Companion, Livestock and Equine Species, specifically Temperatures, pulse and respiration in addition to weights, auscultation and palpation
- Medical Tasks: Otic and Opthalmic Examinations, Lameness Examinations
- Behavior: Identification of Normal and Abnormal Behavior, Corrective Methods all Species
Affiliations
- Marching Band 07/2020 - 07/2022
- FFA 08/2022 - 08/2023
References
References available upon request.
Timeline
Team Leader
Chick-fil-A
06.2024 - Current
Team Member
Chic-Fil-A
11.2021 - 05.2024
High School Diploma -
Wayne Highschool
Some College (No Degree) - Veterinary Science
Sinclair Community College