Ava Townley
Alexandria,LA
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service expertise to enhance client satisfaction and streamline operations. Skilled in cash handling and inventory management, my approach ensures efficiency and a positive customer experience. My ability to foster team collaboration and maintain meticulous organization underscores my commitment to operational excellence.
Overview
3
3
years of professional experience
Work History
Bartender
Bayview Yacht Club
03.2024 - Current
- Serve high customer volumes during special events, nights, and weekends.
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently open and close the bar according to established procedures, ensuring preparedness for each shift.
- Maintain a clean and organized workspace, ensuring compliance with health and safety regulations.
- Develop loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Keep bar presentable and well-stocked to meet customer needs.
- Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Receptionist
Kimberly White & Co. Permanent Cosmetics
06.2021 - Current
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Schedule and confirm appointments, communicate with clients, and update client records.
- Answer phone promptly and direct incoming calls to correct technician.
- Keep reception area clean and neat to give visitors positive first impression.
Bartender
Eastside Daquiris
01.2023 - 02.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
Retail Sales Associate Cashier
Smoker's Paradise
01.2021 - 04.2021
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases and locate items.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
Education
Bachelor of Arts - Criminal Justice
Northwestern State University of Louisiana
Natchitoches, LA12.2025
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Clear and effective communication
- Customer service expertise
- Organization skills
Timeline
Bartender
Bayview Yacht Club
03.2024 - Current
Bartender
Eastside Daquiris
01.2023 - 02.2024
Receptionist
Kimberly White & Co. Permanent Cosmetics
06.2021 - Current
Retail Sales Associate Cashier
Smoker's Paradise
01.2021 - 04.2021
Bachelor of Arts - Criminal Justice
Northwestern State University of Louisiana
Similar Profiles
Kaden ThomasKaden Thomas
Lead Expo/Server at Bay Club at the Westshore Yacht ClubLead Expo/Server at Bay Club at the Westshore Yacht Club
Thomas OddouxThomas Oddoux
Lifeguard at Shore Club & Yacht ClubLifeguard at Shore Club & Yacht Club
Adam SawyerAdam Sawyer
Head Chef at Illawarra Yacht Club & Oak Flats Bowling Recreation ClubHead Chef at Illawarra Yacht Club & Oak Flats Bowling Recreation Club