Ava Vought
Oak Bluffs,MA
Summary
Dynamic professional with a strong background in hospitality and customer service, notably at Lamberts Cove Inn. Proven ability to optimize workflows and enhance guest experiences through effective communication and organizational skills. Recognized for maintaining high standards in service delivery while managing multiple tasks efficiently. Committed to fostering positive relationships and ensuring customer satisfaction.
Overview
1
1
year of professional experience
Work History
Part Time Host/Front Desk Clerk
Lamberts Cove Inn
07.2023 - 11.2023
- Handled bookkeeping duties along with reservation bookings and other office responsibilities.
- Developed effective communication skills to create interpersonal relationships with guests while aiding them as needed.
- Served breakfast and hosted the restaurant in the evenings.
- Developed strong organizational skills to provide quick and efficient customer service during busy times.
Retail Associate/Sales Associate
Trust
06.2022 - 10.2023
- Greeted and engaged customers in a friendly and approachable manner
- Assisted customers with product inquiries, recommendations, and selections
- Processed sales transactions accurately and efficiently at the register
- Maintained a clean and organized store, including arranging displays and ensuring merchandise is well-presented
- Assisted in inventory management, including restocking, labeling, and conducting inventory counts
- Handled customer returns, exchanges, and complaints in a professional manner
- Stayed up to date on product knowledge
- Responsibility for opening and closing the store
Front of House Employee
Nomans
05.2023 - 07.2023
- Provided attentive and friendly service, accurately recording customer orders, answering menu questions, and offering recommendations for dining experience
- Ensured a clean and inviting atmosphere by bussing tables, resetting for coming guests, and maintained a quick and efficient clean up job outside and around the seating areas
- Food expeditor. Ensured timely and accurate delivery of food orders and inspected dishes for quality and presentation before serving to guests
K-8 Substitute Teacher
Tisbury School
10.2022 - 12.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Education
Associate of Arts - Public Health
University of Colorado Boulder
05-2027
Skills
- Telephone reception
- Professional appearance
- Workflow optimization
- Task prioritization
- Verbal and written communication
- Strong interpersonal skills
- Hospitality and accommodation
Timeline
Part Time Host/Front Desk Clerk
Lamberts Cove Inn
07.2023 - 11.2023
Front of House Employee
Nomans
05.2023 - 07.2023
K-8 Substitute Teacher
Tisbury School
10.2022 - 12.2022
Retail Associate/Sales Associate
Trust
06.2022 - 10.2023
Associate of Arts - Public Health
University of Colorado Boulder
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